Something not working, or a question about your account or subscription? Email us and a human will read it.
We reply within two business days. Please include your account email, your device model, and your iOS version — it usually saves a round trip.
SpeakIQ Premium is an auto-renewable subscription billed by Apple, so it is cancelled in your Apple account rather than in the app: open the Settings app, tap your name, then Subscriptions, choose SpeakIQ, and tap Cancel Subscription.
Cancel at least 24 hours before the period ends to avoid the next renewal. You keep Premium until the end of the period you have already paid for.
Open Profile and tap Restore Purchases. That re-checks your Apple account and re-applies an existing subscription, which also covers a new phone or a reinstall.
If it still does not appear, email support@speakiqapp.com from the address on your account and we will sort it out.
Purchases go through Apple, so refunds are handled by Apple under App Store policy — we cannot issue them ourselves. Request one at reportaproblem.apple.com. If something we did caused the problem, tell us as well and we will back up your request.
In the app: Profile → Delete Account & All Data. This permanently deletes your account, recordings, videos, transcripts, analyses, coach chat history, and progress. It cannot be undone.
Deleting your account does not cancel an active subscription, because Apple holds the billing relationship. Cancel that separately in Settings → your name → Subscriptions.
If you cannot get into the app, email privacy@speakiqapp.com from your account address and we will do it for you.
Raw audio and video are deleted automatically 30 days after the session. Your transcript, feedback, and scores are kept so you can track improvement over time, which means session playback and the before/after audio comparison stop working after that window.
The full detail is in the Privacy Policy.
No. The camera powers eye contact, posture, and expressiveness scores, and we ask for explicit consent before the first video-analyzed session. Decline and audio-only practice keeps working in full — you simply do not get the body-language scores.
You can change your mind either way at Profile → Privacy & legal, or revoke the permission entirely in iOS Settings.
A daily allowance of practice sessions and coach messages, with full analysis on every one of them. Premium removes the daily caps and adds advanced coaching, trend analytics against your baseline, and PDF report exports. The current limits and the price are shown on the paywall at Profile → Upgrade to Premium before you buy anything.
No. If our analysis pipeline is the thing that failed, the session is refunded to your daily allowance automatically. If the count still looks wrong, email support@speakiqapp.com and we will check it.
No. Coaching feedback and the AI Coach chat are generated by a language model, and every screen showing that output is labelled as such in the app. It can be wrong, and it is not professional, medical, psychological, or career advice. Treat it as practice feedback, not a verdict.
Please report it privately to security@speakiqapp.com rather than posting it publicly, and give us a reasonable window to fix it. Include enough detail to reproduce. We will confirm receipt and tell you when it is resolved.